Browsing Revistas by Subject "Satisfacción del cliente"
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Recovery satisfaction construct and construct-related: assessment measurement from item response theory (Universidad del Pacífico. Facultad de Ciencias Empresariales, 2019-12)Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a ...Acceso abierto